Refund and Cancellation Policy

---

We at Of Ancients strive to provide our customers with the best possible products and services. However, we understand that there may be instances where a refund or cancellation is necessary. This refund and cancellation policy outlines the guidelines and procedures for requesting and obtaining a refund or cancellation.

1. Eligibility for Refund:

- Refunds are available for eligible products and services purchased directly from Of Ancients.

- Refunds are subject to the terms and conditions outlined in this policy.

2. Types of Refunds:

- Service Refunds: For services provided by Of Ancients, refund eligibility will be determined on a case-by-case basis. Please contact our customer support to discuss your specific situation.

- Product Refunds: If you are not satisfied with a physical product you purchased from us, you may be eligible for a refund within 14 days from the date of purchase. The product must be returned in its original condition, unused, and in its original packaging.

3. Non-Refundable Items:

- Certain items are non-refundable, including:

- Downloadable digital products, such as software, e-books, or music, once the download or access link has been provided.

- Gift cards or vouchers.

- Perishable goods or items that cannot be resold for health and safety reasons.

4. Cancellation Policy:

- Service Cancellations: To cancel a service, please contact our customer support 24 hours prior to appointment or event. The cancellation process for services may vary depending on the nature of the service and any applicable terms or agreements.

- Order Cancellations: If you wish to cancel an order, you must contact our customer support as soon as possible. We will make every effort to accommodate your cancellation request if the order has not yet been processed or shipped.

5. Refund Request Process:

- To request a refund, you must contact our customer support within the specified refund period.

- Provide your order details, including the order number and date of purchase.

- Clearly explain the reason for your refund request.

- Our customer support team will review your request and respond to you within a reasonable timeframe.

6. Refund Processing:

- Once your refund request is approved, we will initiate the refund process.

- Refunds will be issued using the same payment method used for the original purchase unless otherwise specified.

- The processing time for refunds may vary depending on the payment provider and method used.

7. Exchanges:

- In some cases, we may offer exchanges instead of refunds for eligible products. Exchanges will be subject to product availability and may require additional costs to be covered by the customer.

8. Modifications to the Refund and Cancellation Policy:

- We reserve the right to modify or update this refund and cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

9. Additional Information:

- Please note that this is a general refund and cancellation policy, and specific terms and conditions may apply depending on the nature of the product or service you purchased. We encourage you to review any additional terms provided at the time of purchase or contact our customer support for further clarification.

Contact Information:

- If you have any questions or need further assistance regarding our refund and cancellation policy, please feel free to contact our customer support team suppport@ofancients.com .

Last updated: 11 MARCH 2024